Data Privacy Policy

Maps Trans ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use the RideLink mobile application. By using the App, you consent to the practices described in this Policy.

We collect the following categories of personal information:

a) Information You Provide Directly

• Full name, email address, and phone number upon registration.
• Profile details including next-of-kin information (name, contact number, relationship).
• Payment information submitted during booking, processed securely by payment partners.
• Reviews and feedback submitted through the App.

b) Information Collected Automatically

• Device identifiers (device type, OS version, unique device ID).
• Real-time GPS/location data during active rides or trips, with your permission.
• App usage data including pages visited, actions taken, and timestamps.

c) Information from Third Parties

• If you register via Facebook or Google, we receive your name, email address, and profile picture as permitted by those platforms.

We use your personal data to:

• Create and manage your client account.
• Process trip and ride bookings and payments.
• Send push notifications about your bookings, ride statuses, and system updates.
• Enable real-time ride tracking for your safety and convenience.
• Allow drivers to contact you after booking confirmation.
• Generate reports and analytics to improve the service.
• Comply with legal obligations and enforce our Terms and Conditions.
• Investigate and prevent fraudulent, unauthorized, or illegal activities.

We process your personal data on the following legal bases:

• Contract performance — to fulfil your bookings and provide the services you request.
• Legitimate interests — to improve our services, ensure security, and prevent fraud.
• Consent — for optional features such as social login or marketing communications.
• Legal obligation — to comply with applicable laws and regulations.

We do not sell your personal data. We may share your information with:

• Drivers assigned to your trip or ride, limited to name and contact for coordination purposes.
• Payment processors and financial institutions to facilitate transactions.
• Third-party services such as Firebase (Google) for push notifications and analytics.
• Law enforcement or regulatory bodies where required by law or to protect our legal rights.

The App requests access to your device's location to enable ride tracking features. Location data is:

• Collected only during active trips or rides, or when you explicitly enable tracking.
• Used solely to display your ride status and provide safety information.
• Not shared with third parties beyond what is necessary for the service.

You may disable location access through your device settings, but this may limit certain App features.

We use Firebase Cloud Messaging (FCM) to send you notifications about your bookings and ride updates. These notifications require your FCM device token, which is stored securely on our servers. You may manage notification preferences through your device settings.

We retain your personal data for as long as your account is active or as required to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, we will delete or anonymize your data within a reasonable period, except where retention is required by law.

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission (HTTPS/TLS).
• Secure server infrastructure with access controls.
• Regular security assessments and monitoring.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent for data processing where consent is the legal basis.
• Object to or restrict certain types of data processing.
• Request portability of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us through the RideLink App or our official support channels. We will respond within a reasonable timeframe as required by applicable law.

RideLink is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will delete it promptly.

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email. Your continued use of the App after changes are posted constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the RideLink App or at our official support channels.