Client Terms & Conditions

By downloading, registering, or using the RideLink mobile application ("App"), you ("Client") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the App. Maps Trans ("Company", "we", "our", or "us") reserves the right to update these Terms at any time, and your continued use of the App constitutes acceptance of any revised Terms.

To use the App, you must:

• Be at least 18 years of age.
• Provide accurate and truthful registration information.
• Have the legal capacity to enter into a binding agreement.
• Not be prohibited from using the App under applicable laws.

You may register using your email address and phone number and other personal information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

Clients may browse available trips and rides through the App and submit bookings subject to availability. By booking:

• You confirm that all information provided is accurate.
• You agree to comply with the trip or ride terms, including departure times and assigned pickup/drop-off locations.
• You understand that bookings are subject to administrator approval.
• You agree to the applicable fare as quoted at the time of booking.

All payments are processed through predefined payment methods available in the App. By making a payment:

• You authorize the Company to charge the applicable fare to your selected payment method.
• You acknowledge that partial payments may be accepted where permitted by the system.
• All transactions are recorded and accessible through your account history.
• You are responsible for ensuring sufficient funds or credit for your selected payment method.

The Company does not store payment card details directly. All payment processing is handled securely through authorized payment partners.

Clients may cancel bookings subject to the following:

• Cancellation requests must be submitted through the App.
• Cancellation fees may apply depending on the timing of the cancellation relative to the scheduled trip or ride.
• The Company reserves the right to cancel trips or rides due to operational, safety, or force majeure circumstances.
• Refunds, where applicable, will be processed in accordance with the Company's refund policy in effect at the time of cancellation.

As a client, you agree to:

• Treat drivers and other passengers with respect.
• Not engage in any abusive, threatening, or unlawful behaviour during trips or rides.
• Not use the App for any illegal purpose.
• Provide accurate next-of-kin information for safety purposes.
• Comply with all safety instructions provided by the driver or the Company.

Clients may leave reviews following completed trips or rides. Reviews must be honest, respectful, and relevant to the service received. RideLink reserves the right to remove reviews that are offensive, misleading, or in violation of these Terms.

The App provides real-time tracking of rides for your safety and convenience. By using this feature, you consent to the collection and display of location data as outlined in our Privacy Policy.

The App and its services are provided on an "as is" and "as available" basis. While we strive to ensure reliability, RideLink does not guarantee that the App will be uninterrupted, error-free, or free of viruses. The Company is not liable for any delays, cancellations, or losses arising from circumstances beyond our reasonable control.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App, including but not limited to loss of data, revenue, or goodwill.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is registered. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

If you have any questions regarding these Terms, please contact us through the RideLink App or at our official support channels.